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Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 640 Merrimon Avenue, Asheville, NC 28804. Spellbound is in the Merrimon Square shopping center inside The Hop Ice Cream Cafe. This is our temporary pop-up location until construction is completed on our new location at 829 Haywood Road.
  2. Where do I park?
    • There is free parking in the lot in front of our store.
  3. What are your hours? Mon-Tue-Fri 11-7
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 4 business days and delivery time depends on the method of shipping selected.
    • For in stock orders to be picked up instead of shipped, we will contact you as soon as your order is ready for pick up.
    • For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept these credit cards: Visa, MasterCard, Discover and American Express. 
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.